Services Solutions

Services



Westcon-Comstor Services is a 100% Channel friendly engagement model, designed to complement partners in-house capabilities. Leveraging decades of Westcon-Comstor Australia’s expertise we ensure Australian partners can provide quality Support Services, Professional Services, Education Services & Supply Chain Services to their customer base.

Sydney, Australia has a 24x7 support centre, one of the 10 Westcon-Comstor support centre’s globally. Our local support centre is backed by 343 technical engineers with 2,175 technical certifications globally.

The available Australian services are detailed in the Australian Services Catalogue.

For a one-page overview of our Service offering download the Australian Services Line Card.



SUPPORT SERVICES

Our technical support cababilities are unique and distribution leading. We can provide partners with the capability to deliver proactive monitoring support capabilities across multiple vendors and multiple technologies, so customers can focus on their business, not their technology.Our Support Centre Services can also expand standard maintenance packages to include how-to support and remedial training onsite. Westcon-Comstor offers a range of 8x5 and 24x7 support offerings varying from level 1, level 2 telephonic and remote support options to onsite break/fix services nationwide.

EDUCATION SERVICES

Westcon-Comstor can provide training focused on product launches, salesforce and channel enablement among other things and all of which includes solution and executive selling, certifications and associated skills development. Westcon-Comstor Academy brings a comprehensive range of technical training programs, both certified & non-certified to you, extending your knowledge base and expanding your capabilities.

WHY CHOOSE WESTCON-COMSTOR ACADEMY AS YOUR PREFERRED LEARNING PARTNER?

Certified Instructors with strong field experience, providing best practices advice on how to successfully implement or manage a specific solution.

Dedicated labs and full access for every student.

Flexible and customised learning which can adapt to your specific needs; courses can be delivered in a classroom or onsite.

Certification-Ready training to prepare you for Vendor Certification, both in learning and practical preparation.

PROFESSIONAL SERVICES

Solution Design – We use the latest architecture standards, guidelines and site templates so our teams have the tools to create the best site designs possible.

Implementations – Our technical engineering team will connect remotely to or be at a customer´s facility where physical or advanced implementations will be executed. Startup implementation can be during production network, at maintenance windows or out of office hours.

Consultancy – We deliver business process consultancy that addresses problem resolution, solution validation & best solution advancement.

Migrations and Updates - Onsite or remote translation of actual settings to newer version or migration to new solutions with more advanced configurations.

SUPPLY CHAIN SERVICES

With Westcon-Comstor as their trusted partner, partners can offload system setup, testing and basic configurations for installations; instantly freeing up their staff to concentrate on more profitable work. Our Supply Chain Services include:

Reverse Logistics – Helps partners to simplify and manage their customer’s returns process to reduce overheads and improve processes.

Logistic Services – Ensure orders arrive when and where they are needed, handling local, regional and multi-national rollouts.

Integation Services – Westcon-Comstor’s Integration team can ensure that partner’s customer’s are satisfied and protected during system setup, testing and basic configurations for installations.